The CQC is the regulator for all health and social care services in England.
The purpose of the CQC is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and the CQC encourages them to improve.
The CQC monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety and they publish what they find, including performance ratings to help people choose care.
All general practices are required to register with the CQC. The registration must be kept up to date with any changes of partnership.
The CQC inspects general practices and during their inspections they will ask five key questions about the quality and safety of services:
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive?
- Are they well-led?
As well as focusing on the five key questions, they will always look at how services are provided to people in specific population groups. For every GP practice they look at the quality of care for the following six key population groups:
- Older people
- People with long-term conditions
- Families, children and young people
- Working age people (including those recently retired and students)
- People whose circumstances may make them vulnerable
- People experiencing poor mental health (including people with dementia)
As a practice we are interested to hear your views on how we are doing, you may feel that you are able to put forward a view from the perspective of a particular population group (shown above) or you may have more general feedback for us. Either way, we would like to hear from you so please get in touch.
If you have any comments or concerns about the service we provide, please do not hesitate to contact reception on 01823 282151 where we will be able to help you. If you wish to remain anonymous then you can post anonymous comments on NHS Choices at www.nhs.uk