The practice offers different types of appointment to cater for the many different needs of our patients. We offer a limited number of slots that can be booked in advance in the mornings and afternoons. Patients can now book appointments on-line (see below). If you wish to book your appointments on-line please contact the surgery for more information as some ID will be required to set up an account.
Online Appointment Booking
We are able to provide on-line appointment booking for our patients. Patients can book any of our ‘pre-bookable’ appointments for all doctors at the surgery. For the time being it is not possible to book nurses' appointments on-line. This is because each member of the team carries out specialist activities. As our primary care team evolves we are increasingly encouraging patients to ring us to make their appointments. This way our reception team can help signpost you to the most appropriate Clinician or service for your particular problem. If you feel that you have an urgent problem then please contact reception so that we can triage your call.
If you wish to book on-line appointments you will need to register to use this facility. Registration is an easy process. You will simply need to bring proof of ID to the surgery (the proof of ID needs to be photographic, the proof of address can be a utility bill, bank statement or council tax bill). The receptionist will register you on the system and print off a form containing a website address and a PIN number (please bear in mind that reception can be very busy between 08.30 and 09.30am). Once you have this information, you can then log onto the website at home and enter your details. When you have registered you will be able to use the on-line appointment booking facility.
Please note that it is only possible to book a maximum of two appointments at any one time. Appointments can also be cancelled via the on-line facility rather than ringing the surgery.
If you have any questions, please contact the surgery on 01823 282151.
Improved Access Appointments
This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below. Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe. To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.
CLICK HERE TO BOOK/CANCEL YOUR APPOINTMENT ONLINE.