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Restricted Appointment Access Posted on 16 Mar 2020

IMPORTANT MESSAGE: PLEASE READ

Dear Patients

We have made the decision to restrict access to the surgery to patients by ensuring that they are assessed by a Clinician first. This is for the safety of all patients and our staff. All requests for face to face appointments with a GP will be assessed by telephone first.

For the time being we are still offering minor operation appointments and coil/implant fittings for contraception. However, if you do have a face to face appointment booked then please do not come to the surgery if you subsequently develop symptoms of a high temperature or a cough.  Please phone and cancel the appointment in these circumstances.

Going forward we will be changing regular reviews to telephone consultations where possible including any appointments already booked over the next few weeks. We will also be exploring the use of video consultations and online consultations.

With regards to nurse appointments, at the moment we are continuing with childhood immunisations, dressings, smears, existing blood test bookings and monitoring of patients on high risk medications (e.g. warfarin and methotrexate). The nursing team will be looking at changing routine reviews for things like asthma, COPD, CHD and diabetes to phone call reviews. We will not be offering ear syringing procedures for the time being.

With regards to repeat prescriptions, please do not order medications early as this will cause supply issues and may cause harm to other patients. We will reject any early requests.

Finally, we ask that you are patient with all members of our team who are working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us. We appreciate that this is a time of great anxiety for everyone however, rudeness and abuse are not acceptable under any circumstances.

Thank you for your support and understanding.

The Partners, Crown Medical Centre

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