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From 1st December 2014 it is a contractual requirement that all GP practices implement the NHS Friends and Family Test (FFT). In Somerset some practices have taken the decision to implement this earlier. The precise wording of the question has been set by the Government and is intended to give patients the opportunity to provide feedback on their experience at the practice. Practices must submit data on the results to NHS England.
PLEASE NOTE: This email address should be used for administration
purposes only, not for clinical queries to the Doctors and Nurses
UNSURE WHO YOUR “USUAL” DOCTOR IS?
We absolutely realise that many of you are registered with one of
the doctors, but normally see a different one, and plenty of people
see someone different at every consultation. We do not feel that this is particularly satisfactory and so we are starting a process of firming up which patients actually form which doctor’s list, and if necessary the registered doctor may change to reflect who you normally see.
This will be a gradual process, it will not affect your ability to see any doctor for an urgent matter or for specific things such as contraception, minor surgery etc. It will take time before every patient’s registered doctor truly reflects their usual choice of doctor, but we wanted to let you know that this is starting to take place.
Harrington, Manning, Pendered,
Krasucki, Reilly, Lambert, Charles & Newell-Price
many years the practice has worked from two different buildings separated by the
town centre. We moved into our brand new purpose-built premises in January 2002.
Our well appointed building and state-of-the-art facilities greatly help us
to provide top quality modern medical care. There is good access for pedestrians and cyclists alike; there are excellent cycle paths to the surgery and a footpath along the canal. There is ample car parking space available.
This website has
been designed to tell you about the practice and the services that we offer. Please
read it carefully. We trust that you will find it helpful and informative.
Online Appointment Booking
We are able to provide on-line appointment booking for our patients. Patients can book any of our ‘pre-bookable’ appointments for all doctors at the surgery. For the time being it is not possible to book nurses' appointments on-line. It is of course still possible to book appointments by ringing reception.
If you wish to book on-line appointments you will need to register to use this facility. Registration is an easy process. You will simply need to bring proof of ID to the surgery (the proof of ID needs to be photographic, the proof of address can be a utility bill, bank statement or council tax bill). The receptionist will register you on the system and print off a form containing a website address and a PIN number (please bear in mind that reception can be very busy between 08:30 and 09:30 am). Once you have this information, you can then log onto the website at home and enter your details. When you have thus registered you will be able to use the on-line appointment booking facility.
Please note that it is only possible to book a maximum of two appointments at any one time. Appointments can also be cancelled via the on-line facility rather than ringing the surgery.
If you have any questions, please contact the surgery on 01823 282151.
surgery is open from 8.30am to 6.30pm Monday to Friday. Surgery times and the
types of appointments available vary from day to day. Up-to-date details are always available at reception.
Attendences At Accident & Emergency
Please remember that it is not appropriate to attend the A and E department unless your problem fits the A or the E definition. We sometimes find that patients use the department as a “Walk In” minor illness unit, which puts their staff under unnecessary pressure. We always have a Duty Doctor available to speak to you and give advice or to see you in an appointment during the working day. We also do not offer a “Walk In” service as all the doctors may be absent from the building doing home visits, for example.
Please use the “Out Of Hours” service for urgent problems when the surgery is closed.
The surgery is fully accessible for wheelchairs and disabled toilet facilities
Practice News and Notices
Update on Doctors - We are pleased to have Dr Manning back at the practice with us. Dr Spreadbury who has been covering her over the last year will be here for a short time longer but she will not be a permanent doctor with us and will be leaving in the next couple of months. We are a training practice and we welcome Dr John Machling who is a GP trainee and he will be working at the practice for the next year with us. Sadly we are sorry to announce that Dr Shaula Reilly will be leaving the practice at the end of the year, if you are registered with Dr Reilly currently you will be transferred over to the new GP's list next year. If you have any queries about the above changes please contact the surgery in the normal way and the reception team will be happy to talk to you. The timetable for the Doctors will be changing slightly because of these changes, please enquire at reception for up to date information.
From the 1st April the prescription desk changed its opening hours for telephone requests, the new hours are Monday 10am-13:00pm and 14:00pm-16:30pm and on Tuesdays-Fridays 10am-12:30pm. There is an answer machine so you can leave a message at all other times and there are still many ways in which you can order your repeat prescription, for example online, for further information please contact the prescription desk or the surgery.
Have you recently changed your address or contact details? Please remember to update us with these details as soon as possible.
Are you interested in joining our patient group? The group meets at the practice once a month. If you would be interested in joining or would like to find out more please contact the practice on 01823 282151.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.