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The Crown Medical Centre

Telephone 01823 282151

Email: enquiries@crownmedicalcentre.nhs.uk

FRIENDS AND FAMILY TEST

From 1st December 2014 it is a contractual requirement that all GP practices implement the NHS Friends and Family Test (FFT). In Somerset some practices have taken the decision to implement this earlier. The precise wording of the question has been set by the Government and is intended to give patients the opportunity to provide feedback on their experience at the practice. Practices must submit data on the results to NHS England.

Click here if you would like to complete our online friends and family test.


PLEASE NOTE: This email address should be used for administration purposes only, not for clinical queries to the Doctors and Nurses


NAMED GP FOR ALL PATIENTS

You may be aware that over the past year we have been changing our records to make sure that the registered GP reflects the GP who knows you best to ensure that you have the best possible care. Last year it was also a national requirement that all patients aged over 75 were informed who their GP was and this has now been extended to all patients.

Due to the process we were already putting in place, many patients already know who their named GP is because they have been in contact with the surgery to book an appointment or have phoned us to ask.

If you do not know who your named GP is then please ask when you next routinely contact the surgery or you can email us on enquiries@crownmedicalcentre.nhs.uk


Drs Harrington, Manning, Pendered,
Krasucki, Lambert, Charles, Newell-Price & Foot


Welcome To The Practice

For many years the practice has worked from two different buildings separated by the town centre. We moved into our brand new purpose-built premises in January 2002. Our well appointed building and state-of-the-art facilities greatly help us to provide top quality modern medical care. There is good access for pedestrians and cyclists alike; there are excellent cycle paths to the surgery and a footpath along the canal. There is ample car parking space available.

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

Online Appointment Booking

We are able to provide on-line appointment booking for our patients.  Patients can book any of our ‘pre-bookable’ appointments for all doctors at the surgery. For the time being it is not possible to book nurses' appointments on-line.  It is of course still possible to book appointments by ringing reception.

If you wish to book on-line appointments you will need to register to use this facility.  Registration is an easy process.  You will simply need to bring proof of ID to the surgery (the proof of ID needs to be photographic, the proof of address can be a utility bill, bank statement or council tax bill). The receptionist will register you on the system and print off a form containing a website address and a PIN number (please bear in mind that reception can be very busy between 08:30 and 09:30 am). Once you have this information, you can then log onto the website at home and enter your details.  When you have thus registered you will be able to use the on-line appointment booking facility.

Please note that it is only possible to book a maximum of two appointments at any one time.  Appointments can also be cancelled via the on-line facility rather than ringing the surgery.

If you have any questions, please contact the surgery on 01823 282151.

Opening Hours

The surgery is open from 8.30am to 6.30pm Monday to Friday. Surgery times and the types of appointments available vary from day to day. Up-to-date details are always available at reception.

Attendences At Accident & Emergency

Please remember that it is not appropriate to attend the A and E department unless your problem fits the A or the E definition. We sometimes find that patients use the department as a “Walk In” minor illness unit, which puts their staff under unnecessary pressure. We always have a Duty Doctor available to speak to you and give advice or to see you in an appointment during the working day. We also do not offer a “Walk In” service as all the doctors may be absent from the building doing home visits, for example.
Please use the “Out Of Hours” service for urgent problems when the surgery is closed.

Disabled Access

The surgery is fully accessible for wheelchairs and disabled toilet facilities are available.


Practice News and Notices

May bank holiday - The practice will be closed on Monday 2nd May. If you need urgent medical advice whilst the surgery is closed please ring 111.  The practice will re-open at 8:30am on Tuesday 3rd May.

Please make sure you order any prescriptions in plenty of time.

STAFF UPDATE - Teresa Davison one of our Practice Nurses has now left the practice, we wish her the best of luck in her new job.  We welcome our new Practice Nurse Sharon Henderson who started with us at the beginning of April.  Penny Mabley our Lead Practice Nurse will also be leaving us at the end of April, we then welcome Caroline Harding who will be taking over Penny's role.

A reminder of the presciption desk opening times, the hours are Monday 10am-13:00pm and 14:00pm-16:30pm and on Tuesdays-Fridays 10am-12:30pm.  There is an answer machine so you can leave a message when the line is busy and at all other times and there are still many ways in which you can order your repeat prescription, for example online, for further information please contact the prescription desk or the surgery.

Have you recently changed your address or contact details? Please remember to update us with these details as soon as possible.

Are you interested in joining our patient group? The group meets at regular times through the year on a Monday.  If you would be interested in joining or would like to find out more please contact the practice on 01823 282151.

Every patient who is registered at the surgery has a named accountable GP.  If you are unsure of who your GP is please contact us and we can let you know.  You will also be given this information if you are a new patient registering at the practice.

 

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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